Shipping and Returns
1. General Information
These shipping and returns terms apply to the online store polwear.pl, operated by:
Kaecom Oy
Pasilankatu 13, 00520 Helsinki, Finland
Email: info@polwear.pl
Phone: +358 45 78303885
By placing an order in the store, the customer accepts these terms.
The store serves both individual customers and businesses within the European Union.
2. Products and Prices
All prices are listed in PLN and include VAT.
Shipping costs are displayed in the shopping cart before confirming the order.
We reserve the right to correct pricing errors or adjust delivery costs in case of mistakes or promotions.
3. Placing Orders
Orders are placed through the store’s shopping cart:
Add products to the cart
Enter shipping and payment details
Accept the store’s terms
Confirm the order by completing the payment
After placing an order, the customer will receive an order confirmation by email. If you do not receive it, please contact customer service.
4. Payment Methods
The store uses WooPayments and offers the following payment options:
Klarna
Credit and debit cards
PayPal
Google Pay
Apple Pay
Przelewy24
All payments are securely processed through payment service providers.
5. Delivery
Orders are delivered to the address provided by the customer.
Typical delivery time: 2–7 business days (depending on the country and carrier).
Possible delays may occur due to:
the carrier
holiday periods and promotions
customs procedures for international shipments
6. Shipping Costs
Shipping costs are displayed in the shopping cart and depend on:
the delivery country
the weight of the package
the chosen delivery method
7. Right of Withdrawal (Returns)
In accordance with EU law and the Polish Consumer Rights Act, the consumer has the right to withdraw from the contract within 14 days of receiving the product, without giving any reason.
To exercise the right of withdrawal, please contact us by email:
info@polwear.pl
In the event of withdrawal, the product must be returned without undue delay and no later than 14 days from the date the withdrawal was communicated, to the return address provided by us.
The cost of return is borne by the customer (25 zł) and is non-refundable.
8. Return Conditions
The returned product must meet the following conditions:
unused
in unchanged condition
in the original packaging (if provided)
The customer bears the cost of returning the product, unless the product is defective or the wrong product was sent.
9. Refunds
After receiving and inspecting the returned product, we will issue a refund within 14 days.
The refund will be made using the same payment method used for the original purchase.
10. Complaints
10.1 Liability for Defects
Consumers have the right to make a complaint regarding defective products for 2 years from the date of receipt.
10.2 Submitting a Complaint
To submit a complaint, send an email including:
order number
description of the issue
product photos (if possible)
Send complaints to: info@polwear.pl
10.3 Handling Complaints
Complaints will be processed within 14 days. If the complaint is accepted, the customer may receive:
product replacement
product repair
price reduction
refund
11. Limitation of Liability
The store is not responsible for delays or damages caused by factors beyond its control (force majeure), including:
strikes
natural disasters
carrier disruptions
12. Dispute Resolution
If a dispute cannot be resolved directly, consumers may use the Online Dispute Resolution (ODR) platform:
https://consumer-redress.ec.europa.eu/index_en
13. Changes to Terms
We reserve the right to modify these terms.
The current version is always available on polwear.pl.